Nationwide Field Property Claims Adjuster (Abingdon, VA) in Virginia

If you’re looking for a career that offers interesting challenges every day and helps people restore what’s most important to them, consider becoming a claims associate at Nationwide.

We want people with interpersonal skills who take pride in delivering exceptional customer service face to face. Compassion is a must – you’ll be helping people who’ve been through stressful situations, such a powerful storm or house fire.

Following a major disaster, members of our claims team travel to the affected area to help people on-site. By assessing storm damages or other homeowner’s losses, Nationwide associates help our customers so they can begin rebuilding their lives.

Nationwide’s personal lines property claims associates process all property claims submitted by our policyholders. Your interests and background can play a part in your ability to work in claims. If you like to tinker around the house, consider property claims. We investigate the loss, evaluate the damage and assign an estimated value.

As a claims professional for Nationwide, you’ll work directly with almost every department, allowing you to build relationships throughout the company as you advance your career.

This is a work from home opportunity servicing the Abingdon, VA market. The ideal candidate will have solid knowledge of Xactimate. Construction and Claims experience is desired.

This position can be filled at a lower level based on experience/qualifications.

About Us

Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 68 company with a mission to keep our members, their loved ones, and their belongings protected.

We commit to every employee and community we serve by emphasizing employee development and charity partnerships, such as our annual United Way campaign. That’s how we win Gallup’s Great Workplace Award year after year and why we’ve been named one of Fortune’s 100 Best Companies to Work For.

Your Team

We are growing our Claims team in the Abingdon, VA area where we support our members who own Nationwide’s property insurance.

We have fun here working together as a team while also realizing the importance of working independently. Flexibility and initiative are the keys to ensuring customer satisfaction - accurate claim processing the first time, every time.

The main goal of this team is to deliver thoughtful, comprehensive service that exceeds customer expectations during stressful situations.

Reporting Relationships: Reports to the Claims Leader; you have no direct reports.

About You

So, you think you’ve got what it takes to make the cut? All Claims Specialists should be:

  • Emotionally intelligent (i.e. able to empathize with members)

  • An out-of-the-box solution finder; resourceful

  • A go-getter who is committed to making sure the member has a resource to lean on when they need it most

  • Resilient – up for the challenges of change

  • Dedicated to creating effortless customer experiences

  • Excited about working in a dynamic, fast-paced environment

  • Able to multi-task and navigate estimating software

  • Enthusiastic about helping others, including team members

  • Interested in a career, not just a job!

You should also have:

  • A high school diploma - and preferably some college coursework or degree

  • Required state licensing or willingness to obtain it - which we help you with!

  • Previous customer facing experience

  • General knowledge of insurance policies and business practices with excellent customer service

  • Effective oral and written communication skills with multiple parties

  • Ability to prioritize tasks and take ownership of decisions

Job Summary

A typical day in the life of a Claims:

  • Hitting the road to manages a case load of Property claims, providing full service while remaining positive, we call this delivering an On Your Side experience

  • Provides service via phone and email communications, in addition to face to face

  • Determining proper coverages

  • Ensures accommodations for the member

  • Maintains knowledge of industry repair procedures and local market pricing

  • Collaborating with policyholders, claimants, agents, and adjusters throughout process

  • Submits incident reports, reinsurance reports, and other information to claims leaders

  • Teaming up with internal departments to identify fraud and subrogation instances

  • Jumping in to complete other tasks as needed

Compensation & Benefits

You receive a competitive starting salary with opportunities to increase salary based on performance. Other benefits include:

  • Work from Home, Company Car, Company Cell Phone and Laptop

  • Enjoying time with your family/pets/yourself (we understand) with up to 18 days of paid time off and 9 – 10 paid holidays per year

  • A 401k match and company-funded pension plan

  • Medical, dental, and vision insurance (part of our Wellness Program)

  • Up to $5250 in tuition reimbursement per year after your first year

  • Excellent opportunities for growth and promotion

  • Network of diverse employee resource groups

Job Conditions

A field based role that will include property damage assessments that include working on roofs, entering flooded spaces, fire damage, or severe weather damage.

Equal Opportunity Statement

Nationwide embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Job ID: 52213